Payment Policy

1. Accepted Payment Methods

We offer multiple convenient payment options:

Mobile Money

• M-Pesa: Till Number 5442067

Bank Transfer

• Bank: Gulf African Bank
• Account Name: Windoor Star Curtains Ltd
• Account Number: 0101056102
• Branch: Eastleigh Branch

Card Payments

• Visa and Mastercard
• Secure online payment gateway
• 3D Secure authentication

Cash Payments

• Cash on delivery (COD)
• Cash at our showroom
• Cash on installation

2. Payment Terms

Ready-made Curtains

• Full payment required before delivery
• Payment confirms order processing
• Order cancellation within 24 hours for full refund

Custom Curtains

• 50% deposit required to start production
• Remaining 50% due before delivery
• Deposit non-refundable after production starts
• Payment plans available for large orders

Installation Services

• Payment due upon completion
• Combined payment with curtain order available
• Separate invoice for installation services

3. Payment Security

We prioritize the security of your payment information:

• SSL encryption for all online transactions
• PCI DSS compliant payment processing
• No card details stored on our servers
• Secure payment gateway integration
• Regular security audits and updates

4. Pricing Information

• All prices quoted in Kenyan Shillings (KES)
• VAT inclusive
• Delivery charges apply separately
• Installation charges quoted separately
• Prices subject to change without notice

5. Invoicing

We provide detailed invoices for all transactions:

• Electronic invoices sent via email
• Physical invoices available on request
• Detailed breakdown of costs
• Tax-compliant documentation
• Payment receipts provided

6. Failed Payments

In case of payment failure:

• Customer notified immediately
• 48-hour grace period to resolve
• Order suspended until payment confirmed
• Multiple payment attempts may be blocked

7. Refunds and Credits

• Refunds processed within 5-7 business days
• Refunds to original payment method
• Store credits available as alternative
• Administrative fees may apply

8. Payment Disputes

If you have concerns about charges:

1. Contact us within 7 days of transaction
2. Provide transaction details and concern
3. We investigate within 3 business days
4. Resolution provided within 7 days

9. International Payments

For international customers:

• Wire transfers accepted
• International credit cards processed
• Currency conversion fees may apply
• Additional processing time required

10. Payment Plans

For large orders, we offer flexible payment options:

• Installment plans available
• 3-month, 6-month, and 12-month options
• Interest-free for qualified customers
• Minimum order value applies